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Acacia Masonic Supplies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Acacia Masonic Supplies 4 Barra Close Dunvegan Road Kingston upon Hull East Yorkshire HU8 9JB United Kingdom Phone: 01482 935055 Fax: Email: Please use the CONTACT US form on the main menu Vat Registration No : GB 945 4248 08 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Payment will only be taken as goods are ready for shipment. if a part order is shipped, payment will only be taken for the cost of the goods shipped, plus a propoertional amount for the shipping cost. Orders for custom regalia or goods will be charged imediately. All goods remain the property of Acacia Masonic until paid for in full, or any funds or cheques have cleared. |
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Order Processing
There is no minimum order charge for mail orders. We will try to ensure that all orders for stocked products placed before 2pm (Monday- Friday) are shipped the same day. Orders placed after this time will be shipped the next working day. PLEASE NOTE THAT IF YOU REQUIRE AN ITEM(S) BY A CERTAIN DATE PLEASE CONTACT US BY TELEPHONE TO CHECK STOCK AVAILABILITY. Please note that we use weight based shipping charges, and the shipping per item(s) is calculated according to the item(s) weight and charges made by Royal Mail/Hermes/UPS and other courier services inc. VAT at the prevailing rate. Standard Delivery - Royal Mail/Hermes/UPS (Prices inc. of VAT @ 20%) Up to 1kg £3.50 1kg - 2kg £4.50 2kg - 5kg £5.95 5kg - 10kg £7.50 10kg - 15kg £8.50 Standard Delivery - Courier £5.95 (inc VAT) - ALL swords and regalia cases Delivery Times :- SURFACE MAIL UK (excluding Channel Isles) - 7 - 10 working days. Courier service deliveries - next day delivery (subject to stock avavilability) AIR MAIL - Europe And Rest Of World Europe (including Channel Isles) - 10 - 14 working days. Rest of the World - 10 - 14 working days. These delivery times should be taken a guide. Many factors may influence the actual time it takes for your goods to arrive. Should you have not received your order within 28 days of placing your order, please contact us. Delivery Charges (UK MAINLAND ONLY) :- We use Royal Mail 2nd Class Post/Royal Mail Special Delivery (Next by 1pm)/Royal Mail Standard Parcels/Parcelforce, UPS, DHL or other courier services as appropriate to the value of the items ordered and/or weight. Standard shipping to the UK Mainland is FREE, with an option to upgrade to 1st Class Post, for which there is a charge. ALL SWORDS and REGALIA CASES cases are charged at £7.50 (inc VAT). UK NEXT DAY - is available for items IN STOCK - £7.50 (inc VAT) up to 10kgs. Please ring for details. UK Next Day (Excludes Sat & Sun, UK Mainland only) - orders for next day delivery ordered FRIDAY will be delivered NEXT WORKING DAY (ie. Goods ordered Friday will be delivered Monday, goods ordered Saturday or Sunday would be delivered Tuesday). Please ring for stock availability before ordering. Delivery Charges (Europe including English Channel Islands) :- We use Royal Mail International Signed For Air Mail/Parcelforce Air/DHL/UPS or other courier services as appropriate to the value of the items ordered and/or weight. Shipping charges are calculated by order weigh and shown in the shopping basket. There is a minimum shipping charge of £3.00. Delivery Charges (Rest of the World) We use Royal Mail International Signed For Air Mail/Parcelforce Air/DHL/UPS or other courier services as appropriate to the value of the items ordered and/or weight. Shipping charges are calculated by order weight and shown in the shopping basket. There is a minimum shipping charge of £3.00. Please note that customers are responsible for any customs import duties/taxes in their respective country. |
| Delivery Schedule We will normally send your order to you in 5-7 business days . European and orders to the rest of the World are generally received in 10-14 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
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Tax Charges
Tax Charges All orders placed by customers in The United Kingdom (including The Isle of Man but excluding The Channel Islands and Gibraltar) and European Union will be charged VAT at the prevailing rate, with exception of books which are zero rated for VAT purposes. Whilst some items may be VAT Zero Rated (eg: Books) we are obliged by HM Customs and Excise to charge VAT at the prevailing rate on postal and carriage charges. All orders from other countries are exempt from paying VAT. |
| Credit Card Security All payments by credit or debit cards are secure, using 128-bit encrypted system on a secure server (https), and are 100% PCI compliant. |
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Guarantee
We guarantee your satisfaction. Our products come with a 30 day money back guarantee, provided that the goods are reutned to us in same condition as they were sent with the original packaging. Special orders items are exempt from this guarantee. Your statutory rights are not affected. |
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01482 935055 (International +44 01482 935055) or fax us on or use the Contact Form or write to us at : 4 Barra Close Dunvegan Road Kingston upon Hull East Yorkshire HU8 9JB United Kingdom |
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Privacy Policy
Acacia Masonic Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. By accepting these terms and conditions you will automatically be subscribed to our mailing list for periodical newsletters giving details of special offers and promotions. You may unsubscribe at any time by sending an e-mail to sales(at)acaciamasonic.com asking for your details to be removed from our mailing list. Subscribers e-mail addresses WILL NOT be passed to third parites. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. d. Marketing purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
We operate a 30 day no quibble money back policy should you not be entirely satisfied with your order (excludes special order items) provided they are returned to us in the same condition that they were received. Custom regalia, and all other custom made goods are excepted and refunds cannot be made in respect of these items. Important Information About Regalia Orders: Craft And Side Degrees & Orders - Provincial & Grand Rank Please bear in mind when ordering Provincial or Grand Rank regalia (includes replacement badges and collar jewels), to allow sufficient time for it to made. Typical delivery times vary dependant on the work required, and how busy the workshop is, but you should allow at least 14-21 working days for manufacture plus shipping time. If in any doubt please telephone us for advice. When placing an order for regalia you will be prompted to state Rank and/or Province/Grand Lodge. Please notify us of any damaged or missing items within 7 days of receipt. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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